Service Manager | Powersports

Our growing multi-line metric dealership client in the South-Central USA is looking for an experienced, energetic, positive, and experienced Service Manager to lead its $1.5+ million/12-person parts operation. The ideal candidate is currently an Assistant Service Manager, Shop Foreman, or Service Manager with a deep internal drive to grow professionally and personally. This candidate must be able to show up every day to do their best work to develop a high-performing team and drive departmental growth.

Position Overview

The Service Manager will oversee daily service operations, lead and develop the team, improve profitability, and ensure an exceptional customer experience. This role is ideal for a hands-on leader with powersports dealership experience, strong operational skills, and experience using Lightspeed DMS.

Responsibilities:

• Lead daily service department operations
• Hire, train, and develop a team of 8–15 technicians and advisors
• Increase service sales, gross profit, and departmental performance
• Utilize Lightspeed DMS to manage workflow and reporting
• Track KPIs, including technician productivity, CSI, and shop productivity
• Maintain OEM compliance and ethical business practices
• Partner with Sales and Parts to improve the customer experience
• Resolve customer concerns professionally

Qualifications:

• 3+ years as a Service Manager in a multi-line powersports dealership (Assistant Service Managers and Shop Foremen are encouraged to apply)
• Proven success in growing service department performance
• Experience with Lightspeed DMS
• Strong leadership and communication skills
• High integrity and professionalism
• Stable work history with excellent references
• Valid driver’s license and ability to pass background/drug screening

Benefits:

• Competitive compensation ($125K–$150K+)
• Benefits package including PTO and health insurance
• Employee discounts
• Relocation assistance available
• Opportunity to lead and grow an established service department