Aftersales Support

We are conducting a confidential search on behalf of a privately held, globally recognized powersports safety brand with approximately $75M in annual revenue. This is an entry-level, career-launch opportunity designed for someone who wants to break into the motorcycle and powersports industry with a respected international manufacturer.

This position is based in the Northeastern United States in a market offering an exceptional quality of life, with median home prices ranging approximately $300k, four true seasons, and access to both rural landscapes and metropolitan amenities. It is a rare opportunity to join a globally established company while living in an affordable region.

Position Overview

The After Sales Support and Dealer Services Coordinator plays a critical role in supporting dealers, distributors, and end users. This is a highly visible role within a small U.S. team that interfaces regularly with international leadership.

The position blends customer service, technical product support, light warehouse coordination, and field engagement at industry events.

Core Responsibilities

• Provide technical and product support to dealers, distributors, and customers
• Process and coordinate replacement part orders and warranty-related inquiries
• Assist with inventory organization and small warehouse parts management
• Support dealer sales efforts with product knowledge and marketing materials
• Travel to trade shows, dealer visits, and select racing events
• Assist with logistics and distribution of materials
• Maintain accurate records, order tracking, and communication follow-ups

Travel Requirements

Travel is primarily within the U.S., with occasional opportunities in Canada and limited international travel for training.

Ideal Candidate Profile

• Proficient in Microsoft Office, including Excel, Outlook, Word, and PowerPoint
• Comfortable presenting to groups and representing a brand professionally
• Strong verbal communication skills and customer-facing confidence
• Detail-oriented with the ability to manage routine administrative processes
• Able to work effectively in a small, collaborative team environment
• Self-motivated and capable of working independently
• Valid driver’s license with the ability to travel as needed
• Valid passport or ability to obtain one for potential international training

Japanese language skills are a plus but not required.

Compensation and Benefits

• $40,000 to $45,000 base salary commensurate with experience
• Medical, dental, and vision benefits after 90 days
• Travel exposure and industry networking opportunities
• Direct access to global leadership and product training

This is an exceptional ground-floor opportunity for someone passionate about motorcycles, safety equipment, racing culture, or the broader powersports industry who wants long-term career growth within an established global organization.