Service Manager Client InfoYour Name:(Required) First Last Your Title:(Required)Email:(Required) Enter Email Confirm Email Phone:Company Name:(Required)Position Location:(Required) Street Address City State / Province / Region ZIP / Postal Code Are there any dealerships, companies, competitors or industries “off limits” for this search?Current Department Size & TeamNumber of department employees :(specify techs, porters, writers)Number of technicians:(specify the number of A, B, or C-level)Total square footage of the service department:Number of service bays or workstations:Number of lifts and what types:(motorcycle, ATV/UTV, marine, etc.)Is the service shop area climate-controlled? Yes No Reason for this search:If this employee is being replaced, please share their name so they are not inadvertently contacted.What led to this opening?Hiring ProcessPlease describe the hiring process for this role noting the hiring managers:Position Info (Service Manager)What are the key responsibilities of this role?Reporting Structure:(Who does the service manager report to? Who reports to the service manager?)Department MetricsThis information helps us target candidates with experience in similarly sized operations.Last year’s total department revenue:This year’s average monthly department revenue:Current department gross profit margin:Department absorption rate:(% of fixed expenses are covered by service and parts revenue)Average repair order amount:Average repair orders (ROs) per month:Labor gross profit percentage in your department:Percentage of total dealership revenue:Technician efficiency:(billable hours vs. clocked hours)Technician productivity rate:(billable hours vs. available hours)Percentage of customer pay versus warranty work:Customer retention rate for service visits:Candidate QualificationsPlease share your vision of the ideal candidate for this role:Are you open to candidates with diverse employment experience (example: H-D, powersports, automotive, other), or do you prefer someone with a specific background? (Please describe.)Preferred years of experience in the position (if applicable)?Would you consider a candidate who is ready for the next step? (Assistant Service Manager or Shop Foreman)What would you consider the essential skills for this role?Preferred certifications (if applicable):What DMS or other software does the dealership use in this department?CompensationPlease describe your service manager pay plan:(base/salary vs. performance-driven monthly commissions)Additional opportunities for earnings:How much did your former or current sales manager earn last year?With an A-player in this role, what is the earning potential range over the next 12 months?Additional InformationWhat are the biggest challenges your service department is currently facing?Top priority for the incoming service manager to tackle:What is the hiring timeline for this role?How would you describe your service department culture?How would your service team describe working in your organization?Please share any other details about this position and candidate preferences: Δ
